PERFORM European Digital Retail Summit

How Can Retail Businesses Adapt & Thrive in a Post-COVID World?

Bringing together researchers, practitioners, and leaders of industry to explore current trends, innovations and the new frontiers of Digital Retail. 

Post-Covid Recovery

In the past year, retailers have faced extreme challenges in light of the Covid-19 pandemic. This has driven a huge increase in the demand for digital innovations and solutions in the retail space. As we face into into a Post-Covid retail landscape, digital retail will be at the forefront of all recovery, resilience and growth efforts. The collaboration between the retail industry and digital transformation researchers is more essential now than ever before. 

Dynamic Presentations & Virtual Networking

During this event we aim to bring together the expertise of both practitioners and researchers to present our audience not only with content on the latest digital innovations in the field, but also to stimulate future partnerships between the retail industry and digital transformation academics. Furthermore, our event website includes the Marketplace function which will allow all registered attendees to network virtually, not only on the day of the event, but for the following month also. 

Open Global Research

As the PERFORM EU Network is supported by the European Union under the Horizon 2020 programme, we have experienced the numerous benefits of collaboration within an open innovation community. Therefore, a core aim of this summit is to highlight and promote best practices and advance in the international Digital Retail community. 

Summit Pillars

Below are the four key pillars of the summit, giving coverage across the breadth of the digital retail structure

	Digital Retail Strategies & Business Models With the increased digitization of the retail sector, retailers need to constantly adapt their businesses to stay competitive. As consumer habits continue to evolve, new digital technologies emerge, and the competitive environment changes rapidly, choosing the right strategy and business model is key for companies to sustain and grow their digital retail businesses. Look forward to presentations covering current innovative approaches and practices on sustainable and future-ready strategies and business models in the retail industry.
Innovation & Digital Retail Technologies In the last few years, retailers have accelerated the development and roll-out of innovative retail technologies to create a better customer experience and improve operational efficiencies. At the Digital Retail Summit, we are going to discuss the latest technology trends in retail, focus on how innovations are (re-)shaping the current retail landscape, the role of data and data analytics, as well as the steps for traditional retailers towards becoming a digital company.
	Customer Experience in Digital Retail Digital retail keeps growing exponentially and a great customer experience is a major driver of revenue and growth as customers who walk away happy are way more likely to become loyal clients in the future. Therefore, retailers should evaluate their end-to-end digital customer experience with an understanding of best practice in that area. At the Digital Retail Summit, we will be talking about the evolving nature of customer experience, why it is important to help your business grow, and how digital transformation in retail is enhancing the customer experience.
Retail Supply Chain & Logistics In the digital retail economy, retailers are under pressure to optimize supply chain efficiency and provide seamless services to customers via multiple channels. Industry-leading practices, technologies, and approaches aimed at creating optimized operations will be discussed along with key concepts such as agile and sustainable supply chains, multi-channel fulfillment, omnichannel operations, rapid delivery, end-to-end security, and many more.